Cancellation & Refunds Policy – Sanjhra

At Sanjhra, we strive to provide our customers with high-quality products and a seamless shopping experience. Please read our cancellation and refund policy carefully before placing your order.

Order Cancellation Policy

  • Before Dispatch:
    You may cancel your order before it is dispatched from our warehouse. To request a cancellation, please contact us as soon as possible at [info@sanjhra.com/ 9274501204].

  • After Dispatch:
    Once the order is dispatched, cancellation will not be possible. In such cases, you may choose to accept the delivery and then request a return, subject to our return policy below.

Return & Refund Policy

We accept returns within 7 days of delivery under the following conditions:

Eligible Returns:

  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.

  • Items must not be damaged or altered in any way.

  • The return request must be raised within 7 days from the date of delivery.

Non-Returnable Items:

  • Products purchased on sale or during special promotions may not be eligible for returns unless received in a damaged or defective condition.

  • customized items are non-returnable due to hygiene and customization concerns.

If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be reimbursed by us.

The package should be addressed to our warehouse location: 

Sanjhra
111, Suryam Flora,
M.G. Road, Nikol,
Opp. Surya Kiran Bungalows,
Ahmedabad – 382350, Gujarat, India

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original method of payment within 7–10 business days.

Exchange Policy

  • We do not offer direct exchanges. If you wish to exchange an item, kindly return the product first, and place a new order for the desired item once your return is approved.

How to Initiate a Return or Cancellation

To initiate a return or cancel an order (before dispatch), please contact our customer support team at:

📧 info@sanjhra.com
📞 +919274501204

Need Help?

If you have any questions or concerns regarding your order, feel free to contact our team — we’re here to help!