Privacy Policy

This Privacy Policy outlines how Sanjhra (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.sanjhra.com (“Website”). By accessing or using the Website, you agree to the terms of this policy. If you do not agree, please do not use the Website.

1. Information We Collect

  • Personal Information
    When you interact with our Website, we may collect various types of personal details that you voluntarily provide to us. This includes your full name, mobile number, email address, and your shipping and billing addresses. In some cases, you may also choose to share additional information such as your date of birth and gender. We also maintain a record of your purchase and transaction history, including product preferences and order patterns. To ensure a secure and personalized experience, we store your account login credentials, including your email ID and password. Additionally, we maintain a record of your communication history with our customer service team to help resolve issues and improve service quality.

  • Payment and Financial Information
    We do not store sensitive financial information such as debit or credit card numbers on our servers. All transactions are processed securely through third-party payment gateways that comply with required financial and data protection standards. However, we may retain non-sensitive transaction-related details such as payment method used, transaction ID, and confirmation status for our records.

  • Automatically Collected Information
    When you browse our Website, we automatically gather certain technical data to improve your user experience. This includes your IP address, browser type and version, device information, operating system, and referring or exit pages. We also track usage patterns, such as the time and duration of your visits, pages viewed, and your interactions with different elements of the Website. These insights help us analyze trends and enhance performance and usability.

2. Use of Information

We use your information to provide and improve our services, fulfill your orders, communicate with you about purchases, respond to your queries, and personalize your shopping experience. We may also use your information to send you promotional communications, offer updates, and recommend products or services we believe may interest you. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our Website, fulfill orders, process payments, or perform marketing on our behalf. These partners are obligated to maintain the confidentiality and security of your information. We may also disclose your data if required by law, legal process, or to protect our rights and enforce our Terms of Service.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track site usage, and deliver targeted content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect certain features of the Website.

5. Data Security

We are committed to safeguarding your personal data. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration of your data. While we strive to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to access, correct, update, or delete your personal information by logging into your account or contacting us. You may also withdraw your consent for us to use your information at any time, subject to applicable laws and contractual obligations.

7. Third-Party Links

Our Website may contain links to third-party websites for your convenience. These sites operate independently of us and have their own privacy policies. We encourage you to review their terms before providing any personal information. We are not responsible for the content or practices of these external websites.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal data, please contact us immediately so we can take appropriate action.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed.

10. Grievance Redressal

If you have any questions, concerns, or grievances related to this Privacy Policy or our data handling practices, you may contact our designated Grievance Officer:

Grievance Officer
Email: info@sanjhra.com
Phone: +91 9274501204
Timings: Monday to Saturday, 11:00 AM to 7:00 PM (IST)