Terms & Conditions

This document (“Terms and Conditions”) is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publication of rules and regulations, privacy policy, and terms and conditions for access or usage of www.sanjhra.com (“Website”).

Use of the Website

  • You agree to use the Website for lawful purposes only

  • You are responsible for maintaining the confidentiality of your account and login details

  • You must not attempt unauthorized access or misuse the Website

  • Submitting false, misleading, or incomplete information may result in order cancellation or account suspension

Product Information and Availability

  • Product images and descriptions are for reference; slight variations may occur due to screen settings or lighting

  • Availability of items is subject to change without notice

  • Some products may be made-to-order or limited edition and could have special processing timelines

Pricing and Payments

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise

  • Prices are subject to change without prior notice

  • Payments can be made securely through cards, wallets, UPI, and net banking

  • Cash on Delivery (COD) may be available on select orders and may require a partial advance

Shipping and Delivery

  • Orders are generally shipped within the estimated time mentioned on the product page

  • Delivery timelines may vary based on location or courier-related delays

  • Shipping charges, if any, will be shown at checkout

  • Tracking details will be shared once the order is dispatched

Cancellations, Returns & Exchanges

  • Orders can be cancelled within 24 hours of placement by emailing info@sanjhra.com

  • Items must be returned unused, unwashed, and with original tags and packaging

  • Customized, altered, or sale items are not eligible for return or exchange

  • For detailed instructions, refer to our Return & Exchange Policy

Intellectual Property

  • All content on this Website including images, logos, text, and designs belongs to Sanjhra or its partners

  • Reproduction or distribution of content without permission is prohibited

  • Accessing the Website does not give you ownership of any intellectual property

Security and Prohibited Use

  • You must not upload harmful code, viruses, or attempt to disrupt the Website

  • Unauthorized access or manipulation of data is prohibited and may lead to legal action

  • We reserve the right to restrict or block access to users who violate these terms

Changes to Terms

  • We may revise these Terms from time to time

  • Continued use of the Website after updates implies your acceptance

  • The latest version of the Terms will always be available on this page

Disclaimer

  • We aim to provide accurate product and Website information, but cannot guarantee that all content is free from errors

  • All services and products are provided “as is” without any warranty unless explicitly mentioned

  • We are not responsible for indirect losses or delays caused by factors beyond our control

Third-Party Links

  • This Website may contain links to external sites for your convenience

  • We are not responsible for their content, practices, or policies

Termination

  • We may suspend or terminate your access if you violate any terms or misuse the Website

  • You may discontinue use of the Website at any time

Governing Law and Jurisdiction

  • These Terms are governed by the laws of India

  • All disputes will be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat

Grievance Redressal

For concerns related to transactions or privacy, you may contact:

Grievance Officer
Email: info@sanjhra.com
Phone: +91 9274501204
Timings: Monday to Saturday, 11:00 AM to 7:00 PM (IST)